What information we gather about you?

• We collect personal information from you or representatives acting on your behalf through various means, including phone, email, mail, and our website. Please be aware that phone conversations may be recorded for training and quality control purposes. Here’s a summary of the types of information we may gather:
• 1. Personal Identification Details:
  • o Full name
  • o Gender
  • o Date of birth
  • o Contact information (postal address, email, telephone number)
  • o Preferences for marketing communications
• 2. Vacation Preferences:
  • o Desired room arrangements
  • o Any special requests, which may include sensitive personal data
• 3. Emergency Contact Information:
  • o Name and phone number of a contact for emergencies during your trip (we will reach out to them only if absolutely necessary)
• 4. Insurance Information:
  • o Details regarding your travel insurance
• 5. Travel Documentation:
  • o Passport details and other necessary information for vacation arrangements
• 6. Communication Records:
  • o Information from interactions about your booking, including the reason for contact and the guidance provided (calls may be recorded)
• 7. Payment Details:
  • o Information related to payment methods, such as card details or bank account info (processed via a third-party payment service, not stored by us)
• 8. Post-Vacation Surveys:
  • o Feedback from surveys sent after your vacation, which helps us understand your experience and improve our services
• 9. Event and Promotion Participation:
  • o Details collected at public events, such as trade shows or competitions, including your name, contact info, interests, and marketing preferences
• 10. Online Interactions:
  • o Content you upload on our site, like reviews, comments, photos, and other preferences
• 11. User Contributions:
  • o Written or photographic content you provide for our website, including reviews and articles
• This information is used to facilitate your bookings, provide customer support, and enhance our services.

We may gather additional information from various sources, including:

• • Publicly available information and third parties.
• • Details from our payment service provider, such as debit or credit card numbers, bank account information, and other relevant data needed for processing refunds.
• • Data related to your engagement with our social media applications, pages, or plugins, which helps us to improve and tailor your experience with our services.

What if you do not provide the required personal details?

• • If you do not provide the required personal details, whether mandated by law or necessary for your travel arrangements, we will be unable to process or finalize your booking. This may result in Travel Zee World having to cancel your reservation, which will be considered a 'cancellation by you' as outlined in our Booking Terms & Conditions. We will notify you in such cases.
• • We advise you to carefully check the information you provide, especially when completing free text fields or uploading documents. Since some of our services are automated, we might not be able to identify errors or sensitive information you might accidentally include.

How We Share Your Information

• We may disclose your personal information in various scenarios:
• 1. Business Operations:
  • o Your data may be shared with third-party organizations that help us with tasks like marketing analysis, processing payments, and sending newsletters or brochures.
• 2. Vacation Services:
  • o We might need to provide your information to third-party service providers involved in arranging the vacation services you have booked.
• 3. Legal Compliance:
  • o Information may be shared with government agencies and law enforcement to prevent fraud, adhere to legal requirements, or respond to legitimate requests.
• 4. Legal Rights Protection:
  • o We may disclose your information to external parties, including legal advisors, to protect or enforce Travel Zee World's legal rights or the terms and conditions of our services.
• 5. Anonymous and Aggregated Data:
  • o We may create and share anonymous, aggregated, or general data that does not identify you. This data might be shared with our partners, advertisers, industry groups, or media outlets.
• 6. Data Transfers Beyond the EEA:
  • o Your data might be transferred and managed outside the European Economic Area (EEA). We ensure protection by:
  • • Transferring data to countries recognized by the European Commission as offering adequate data protection.
  • • Using contracts approved by the European Commission to provide equivalent data protection.
  • • Sending data to U.S. providers adhering to the Privacy Shield framework, which aligns with European data protection standards.
• By submitting your personal information, you agree to these potential transfers and processing of your data.

How We Secure Your Information

• To ensure your personal information remains safe, we:
• • Implement Security Protocols: We use various methods to protect your data from unauthorized access, misuse, alteration, and illegal destruction.
• • Comply with PCI Standards: Our payment processing practices meet PCI (Payment Card Industry) security requirements to safeguard your financial information.
• • Apply Comprehensive Safeguards: We integrate physical, electronic, and procedural measures according to industry standards to control access to your data.
• • Monitor for Threats: We regularly review our systems for potential security risks and work to address any vulnerabilities to enhance our protection.

Compliance with Legal and Regulatory Requirements

• • Your information may be utilized for various legal and compliance purposes, such as handling legal disputes, processing insurance claims, or participating in regulatory and criminal investigations. This may include examining publicly available data, including social media content, that could be relevant to any legal matters.
• • We may also use your information to fulfill our regulatory responsibilities, which involves communicating with regulatory bodies, conducting internal audits, and ensuring adherence to applicable laws. This includes responding to valid requests from public authorities, health officials, court orders, or other legal mandates.
• • Additionally, we will use your personal data to support your rights under data protection laws as required.

Use of Cookies

• Our website employs cookies to enhance your browsing experience. Cookies are small text files placed on your device when you visit our site, serving several purposes:
• • Enhance Site Performance: Cookies help us gather and analyze data on how you interact with our site, allowing us to improve its functionality.
• • Customize Your Experience: They enable us to adjust content to better match your preferences, offering a more personalized visit.
• • Ensure Seamless Operation: By remembering your settings and preferences, cookies help the site operate more smoothly.
• These cookies are anonymous and do not store personal details like names, addresses, or payment information. They merely identify your device to facilitate easier site navigation and retain your chosen preferences. For guidance on how to manage or delete cookies, please visit http://www.aboutcookies.org.

Third-Party Website Links

• You might find links to other websites on our site that are operated by parties outside of Travel Zee World. While we strive to connect to sites that uphold similar privacy and security values, we cannot be held liable for their content or their handling of personal data.
• We encourage you to check the privacy and cookie policies of any third-party sites you visit to understand their practices regarding your personal information.

Marketing Opt-Out

• If you've opted in to receive marketing updates from us, we may use your information to send you details about future promotions or to deliver brochures.
• At any time, you can choose to stop receiving marketing communications. To unsubscribe, please email us at admin@travelzeeworld.com.

Updates to Our Privacy Policy

• Our privacy policy is reviewed regularly, and any changes will be posted on this webpage. Please check this page periodically to stay informed about any updates.

Contact Us

• If you have any questions or concerns about our Privacy Policy or your personal data, please contact us at admin@travelzeeworld.com.