These Terms and Conditions (“T&C”) set forth the legally binding framework between you (“User,” “You,” or “Your”) and Travel Agency private limited — referring collectively to and Travel Agency private limited —for:

• Accessing/using and Travel Agency private limited website(s), mobile applications, or other sales channels (collectively, “Platform”).
• Booking any experiences, activities, accommodations, flights, visa assistance, or full tour packages through and Travel Agency private limited

By using the Platform, creating an account, or making any Booking, You acknowledge that you have read, understood, and agreed to these T&C. If You do not agree, request you to please discontinue use of the Platform immediately.

The following definitions apply throughout these T&C:

• “User,” “You,” “Your”: Any person or entity visiting, accessing, registering on, or making a Booking through the Platform.
• “Booking”: Any confirmed purchase or reservation for a single activity/experience or a complete tour package (comprising hotels, flights, visas, transfers, etc.).
• “Supplier” or “Third-Party Supplier”: The entity actually providing the service, such as a hotel, airline, local activity operator, visa agency, or transport provider.
• “Services”: All offerings booked through and Travel Agency private limited, including but not limited to tours, hotels, flights, experiences, activities, visas, and associated logistics.
• “Quotation”:A formal offer from and Travel Agency private limited, containing the service details (inclusions/exclusions), schedule, price, cancellation terms, and payment deadlines. Once the User pays in full, the Quotation and these T&C become the final contract, overriding any conflicting verbal, emails, whatsapp text, website statements or any other form of communication.
• “Platform”and Travel Agency private limited, websites, apps, partner pages, social media accounts, and any affiliated channels or methods used for promotion, booking, or customer support.
• “User Content”Any text, images, reviews, feedback, videos, or other materials posted by the User on or through the Platform.
• “Force Majeure”: and Events or circumstances beyond and Travel Agency private limited, control, including but not limited to natural disasters, pandemics, strikes, political unrest, etc., which prevent or delay the delivery of Services.

To address all booking types, these T&C are split into two parts:

• Part A – Direct Experience/Activity Bookings:   Covers scenarios where you book only a single experience or activity (e.g., a desert safari, a museum ticket, a guided city tour) via the Platform, with no additional add-ons like flights, hotels, or multiple services.
• Part B – Complete Tour Packages:   Covers scenarios where You book a multi-service package (e.g., flights, hotels, multiple experiences, visa facilitation, transfers) as a bundled itinerary. This includes group tours, private tours, or custom itineraries.

Sections addressing general policies (e.g., definitions, user conduct, disclaimers, etc.) apply to both Part A and Part B, unless otherwise specified.

• By using and Travel Agency private limited, you confirm you are at least 18 years old and have the authority to enter a binding contract.
• If you book on behalf of someone else (e.g., a minor, a friend, or a family member), you are responsible for ensuring they understand and comply with these T&C.

• For Part B bookings (entire tours), the specific terms (payment schedule, inclusions, exclusions, cancellation policy) in the final Quotation — once partial/full payment made by you- become legally binding.
• Any verbal commitments or references to previous website content made during the discussion phase are not binding. Only the services explicitly listed in the final Quotation (QB) on which payment has been made by you will be considered as part of the final confirmed agreement.
• For Part B bookings (single activities), the relevant booking confirmation voucher and these T&C form the contract.

• Travel Agency private limited generally acts as an aggregator or facilitator; actual Services are provided by independent Suppliers (hotels, airlines, local tour operators, etc.).
• Your contract for the underlying Service is directly with the Supplier, though these T&C also govern how you interact with and Travel Agency private limited and use its Platform.

• You select the activity, date, and number of participants. The price displayed is typically per person.
• After you complete payment, You receive a Booking Confirmation (voucher or e-ticket). This confirms your spot with the Supplier.
• Please check the inclusions/exclusions. If it states “transfers included,” read carefully if it’s hotel pickup only, or from a meeting point, etc.

• If the Supplier has age/health restrictions (e.g., children below a certain age not allowed, or participants must be fit for a trek), you must comply.
• No refunds apply if the Supplier denies entry or participation due to your ineligibility, tardiness, or misconduct.

• Supplier Terms primarily govern whether the activity can be canceled, rescheduled, or refunded.Travel Agency private limited will display these policies on the activity’s listing.
• If allowed, You must request cancellation via the Platform or email. A certain cancellation fee or deadlines may apply (e.g., “No refund if canceled within 48 hours of activity date”).
• If the Supplier cancels for reasons like weather or operational issues, we will offer either a refund or an alternative date (depending on the Supplier’s policy and service availability).

• Arrive on time or earlier; late arrivals often cannot be accommodated or refunded.
• Check local laws or regulations (e.g., dress codes, restricted items etc).
• Provide accurate participant names, ages, contact details. Mistakes can cause denial of service.
• Users must thoroughly review the descriptions, inclusions, exclusions, and terms of all services and products before proceeding with a booking.
• It is the User’s responsibility to understand all conditions mentioned in the booking confirmation or as outlined in the confirmed booking voucher.